Reference

How We Protect Your Privacy at jangkar189

When you open an account with us, your personal information and payment details are handled with care.

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jangkar189 How We Protect Your Privacy at jangkar189
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live Chat Support

Reach our support team through the chat widget in your account lobby. Available during business hours to answer questions about your data, account access, and privacy concerns.

Email Support

Send a detailed request to our support email. Include your account username and the specific data or privacy question you need help with. We respond within 48 hours.

Account Settings

Log in to your account and navigate to Settings > Privacy & Security to view, update, or request a copy of your personal data directly from your dashboard.

DATA SECURITY

How We Safeguard Your Information

Encryption and Passwords

All sensitive data, including payment details and account credentials, are encrypted in transit and at rest. Your password is hashed and never stored in plain text. We encourage you to use a strong, unique password and enable two-factor authentication in your account settings.

Payment Processing Security

When you deposit via DANA, OVO, GoPay or QRIS, your payment information is transmitted through secure, PCI-compliant gateways. We never store full payment credentials on our servers; only verified transaction records are kept.

Identity Verification

We verify your identity when you create an account and when you request large withdrawals. This protects your account from unauthorized access and helps us comply with anti-fraud regulations in Indonesia.

Data Retention Periods

Your account information is retained for the duration of your membership plus a limited period afterward for legal and tax compliance, where local law permits. You can request deletion of non-essential data once your account is closed.

Access and Amendment Rights

You can access your data, request corrections, and ask for a copy in machine-readable format through your account settings or by contacting support. Changes take effect immediately and are reflected in your next session.

Data Breach Response

If a security issue affects your data, we notify you through your registered email and phone number within the timeframe required by local law. We also post an alert in your account dashboard and in the lobby.

Privacy Policy Frequently Asked Questions

We collect your name, email, phone number, date of birth, residential address, and payment method details. We also track your login activity, gameplay history, and withdrawal requests. This information helps us verify your identity, process payments via DANA, OVO, GoPay and QRIS, and prevent fraud on your account.

After account closure, we retain your data for the period required by local law for tax and regulatory compliance. This depends on local law and typically ranges from one to seven years. You can request deletion of non-essential personal information after this period expires.

Yes. Log into your account, go to Settings > Privacy & Security, and select 'Download My Data'. We'll prepare a file containing your account information, transaction history, and gameplay records in a portable format within five business days.

We do not sell your personal data. We share information only with payment processors, fraud-detection partners, and legal authorities where local law requires it. Your data stays within our secure systems unless you explicitly consent to sharing for a specific service.

Deposits through DANA, OVO, GoPay and QRIS are processed through encrypted, PCI-compliant payment gateways. We never store your full payment card or wallet credentials on our servers. Only verified transaction records are kept in our system for your records and withdrawals.

Cookies are small files stored on your device that remember your login session and preferences. We use them to keep you logged in, show your game history, and understand how you navigate the lobby. You can disable cookies in your browser, but this may affect your account experience.

Contact our support team immediately through live chat or email. We'll review your account activity, lock any suspicious sessions, and guide you through a password reset. If your payment details may be exposed, we'll notify you and advise on next steps.

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