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Understanding Our Terms and Conditions

When you open an account with jangkar189, these terms shape how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens if a…

Account SecurityDeposit & Withdrawal RulesDispute Resolution

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What Our Terms Cover

jangkar189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern account creation, your responsibility for login credentials, and how we handle deposits and withdrawals across DANA, OVO, GoPay and QRIS. Eligibility and service availability depend on local law. We maintain records of all transactions for security and compliance. Account closure, funds withdrawal and

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dispute filing follow set timelines outlined here. Your account is yours alone—sharing login details voids protections. When you deposit via our payment partners, funds are held in your wallet until you initiate withdrawal. Payouts are processed within 24 hours of approval; verification may take longer depending
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on your bank. We reserve the right to suspend accounts flagged for unusual activity or policy breach.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Terms Questions

Team online

Live Chat Support

Available 24/7 in English and Indonesian via the chat icon in the bottom right. Our team answers terms-related queries, account access issues and policy clarifications within minutes.

Email Escalation

Send formal requests or dispute notices to [email protected]. Email is logged and tracked; expect acknowledgment within 4 business hours and a full response within 3 working days.

Account Settings Panel

Log in, open Settings, then select Account & Privacy to view your terms acceptance history, download past statements, and request data export under your account rights.

HOW WE PROTECT YOU

Security, Data and Your Rights

Account Verification

We ask for ID, proof of address, and payment method confirmation before your first withdrawal. This protects your funds and ensures only you can close the account or change banking details.

Data Retention

Account records and transaction history are kept for 7 years to comply with local law. You can request deletion after account closure, subject to legal and tax obligations tied to your account.

Cookie and Tracking Policy

We use cookies for login sessions, game load tracking and fraud detection. Essential cookies cannot be disabled; optional analytics cookies can be turned off in Settings without affecting core gameplay.

Dispute and Chargeback Process

If you claim an unauthorised transaction, report it within 30 days via live chat or email. We investigate and respond within 10 business days. Chargebacks filed outside this process may breach your terms.

Password and Two-Factor Security

Change your password from Account Settings at least every 90 days. Optional two-factor authentication via SMS adds a second layer—enable it in Security to prevent account takeover.

Request Account Changes

To update banking details, close your account permanently or request a data copy, file the request in Settings under Account & Privacy. We process standard requests within 5 business days.

Frequently Asked Questions About Our Terms

Click Forgot Password on the login page to reset via your registered email or phone number. The reset link expires after 2 hours. If you cannot access your email, contact live chat with proof of identity and we will verify your account before resetting it manually.

No. One account per person is required. Duplicate accounts may be closed without refund. If we detect related accounts from your household, we may restrict all of them. Use your primary account only—sharing access counts as breach of terms.

The minimum withdrawal is Rp 50,000 across DANA, OVO, GoPay and QRIS. Bank transfers may have higher minimums set by your financial institution. Withdrawal requests are processed within 24 hours; your bank's processing time is separate.

Your account remains open indefinitely unless you close it, we suspend it, or you violate terms. Dormant accounts (no login or transaction for 2 years) may be subject to inactivity fees—check your account email for notices before closure.

Sharing login details, using software that alters game code, claiming false disputes, or depositing funds from unauthorised sources are breaches. So is accessing your account from a location where local law prohibits it. Breaches may result in account suspension and fund forfeiture.

Once a payout is approved and sent to your bank, it is considered final. Disputes must be filed within 30 days of the transaction. If you believe a game round was miscalculated, report it immediately via live chat with the round ID and we will investigate within 48 hours.

The complete terms document is available in Settings under Legal Documents. You can download, print or save a PDF copy at any time. Updates are sent to your registered email at least 30 days in advance of changes taking effect.

Understanding Our Terms and Conditions

How to Contact Us About Terms Questions

Live Chat Support

Email Escalation

Account Settings Panel

Security, Data and Your Rights

Account Verification

Data Retention

Cookie and Tracking Policy

Dispute and Chargeback Process

Password and Two-Factor Security

Request Account Changes

Frequently Asked Questions About Our Terms

01 What happens if I forget my password?

02 Can I have multiple accounts?

03 What is the minimum withdrawal amount?

04 How long can I keep my account open?

05 What counts as a breach of these terms?

06 Can I dispute a payout I received?

07 Where can I find the full written policy?

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